Susanne Kolodzy Mathis, a co-founder of Troubleshooting resources, has worked in the field of instructional design since 1983. She began specializing in the oil and gas industries in 1992, when she designed and developed operator and maintenance training to meet OSHA 1910.119 requirements. Her successful experience includes designing and developing industrial technology apprenticeship programs and creating national process technology curricula under a National Science Foundation grant. She has created training programs and educational solutions for companies located in the United States, China, and Australia. She has managed projects that required coordination between Chinese nationals and American employees.
In addition to her experience in the petrochemical environment, Susanne has facilitated management strategy meetings and designed and developed training solutions for a major national waste disposal company. She and members of her team have completed projects for implementing various types of software packages.
Susanne began assembling a network of professionals in 2007 to meet the growing demand for instructional design and technical writing professionals. Susanne has consistently maintained successful relationships with a variety of clients to ensure client needs are met. She is completing a Master’s degree in the Instructional Technology program at the University of Texas at Austin.
Michael Kukuk has spent almost 33 years in chemical manufacturing, with over 20 years experience in training. He is a charter member of the advisory committee and developer for the Process Technology Degree Program (now in over 50 colleges). He designed and wrote “Troubleshooting for Process Technicians”, a course now used in over 20 colleges across the U.S. Workshop version of the Troubleshooting course has been delivered for multiple chemical and refining companies.